Tuesday 8 April 2014 4.07pm
I said I'd stay out of this, but a couple of points:
British Rail/someone does want the arches back - I believe James ran a new story last year saying that there were alternative plans for the arches. I don't know what's going on.
I can understand the "pro" MCG crew - they're entitled to their view. So too are the "negative" views expressed. Those have been dismissed out of hand.
As a regular poster on this website, I was looking for a garage recommendation. I found MCG. I took my car for its first visit and shelled out £300 for new coils as a warning light was appearing on the dash. No issue was immediately apparent as the fault was only intermittent. First impressions were good: Nick claimed it should have cost £400, but "We'll discount it to this as you're a new customer". I felt as though I had got the job done cheaper.
Shame that an hour after leaving the garage - with £300 worth of coils - the fault recurred. To their credit, MCG took the car back - requiring it for the whole day - to run further diagnostics. They said they had resolved it when I collected it, but they didn't and the fault persisted. As this was one of those "niggling" faults, despite having spent £300, I didn't push the matter further.
A few months later, the car needed a new suspension spring and a gearbox mount. Despite I was told it would take a day. They had my car for eight days (six working days). On the first day, I got a call from Nick saying the car would be ready at some stage on Wednesday as the parts wouldn't be delivered until the following (Tuesday) afternoon. On Wednesday, Nick was constantly busy and remained so engaged for the remainder of my car's time with him. I was calling daily as I needed the car and I later discovered from Nick's "assistant" that the parts were only ordered on day six, arriving on day seven, and fitted to the car on day eight! As the bill for the work was £600 and I had been told the work would take a day. In the event, the car was with them for over a week and the bill was comparable with that from a main dealer, albeit the service definitely wasn't.
Subsequently, I sold the vehicle to a motor trader and I explained the issues with the coils (as the warning light on the dash still came on intermittently). He plugged the car into his computer and said that MCG hadn't cleared the fault codes from the car's ECU and that the problem had never been with the coils but with another component, the name of which escapes me. He said that replacing the coils was unnecessary and that replacing the other component would have resolved the issue. I am not suggesting that MCG didn't replace the old coils with new on the first visit; I'm suggesting that they didn't need replacing. As such, for £300, they didn't identify and remedy the fault.
In conclusion, I spent £300 for work that didn't need doing and then, on the second occasion (having given them the benefit of the doubt), was messed about like you wouldn't believe.
Whilst others may well have had good experiences with MCG - and have been taken in with the "It should have cost you X, but we'll charge you Y" - I don't dismiss the posts from the new members. Yes, I would ordinarily take them with a pinch of salt, but that's not to say that I would dismiss their views out of hand.
Finally, just to add some real balance, if MCG is so good, why - on the face of it at least - does its director, Nicholas Hart, feel the need to place "moody" reviews on Google - see here
.Always on the assumption that it was placed by the real Mr Hart, is this not a blatant case of astroturfing?