Monday 9 March 2009 7.35am
If you mean Southwark's contractor then not me, but a friend has. His boiler was breaking down repeatedly. Finally, in the cold spell after Christmas Brown's decided that it needed replacing. Instead of repairing it for the moment they walked away leaving someone with health problems with no heating at all in the coldest part of the winter thus far.
By mid January he had been given a fan heater that did a good impression of a Hoover, which made it impossible to actually use.
The new boiler arrived in the second week of February. It took two days to install and then didn't work! Browns
then ordered a new part and finally - about a week later - got the thing going; just in time for warmer weather.