Sunday 9 August 2009 2.14pm
I would like to warn you lovely SE1 residents re a nasty and concerning incident in SuperSaver Express 223 Borough High Street
SE1 1JD. At approx 11.30 pm Aug 8th 09. It is the one op. Borough Tube.
I was in the shop and went to pay with my switch card. The total came to £5.99. The server said the minimum was £7.00. I said there was nothing to indicate that at the till and I thought the min. was £5.00. However I selected another item and my goods came to £7.0.8. The server than put through the transaction I put my pin in. It said Pin OK. Then a note came up Telephone Offline. The server said . THERE IS SOMETING WRONG WITH YOUR CARD YOU STUPID B***H, GET MONEY FROM THE CASHPOINT ( IN THE SHOP THAT CHARGES). I told him look it is not my card, it is your telephone offline, you need to go online.
His colleague took out my card put it in again and the same thing happend, it came up telephone offline. The server continued to scream at me and wave his arms. I asked him to stop doing that. He took my switch card and put through the transaction again, this time the machine was back on-line. As I went through the process I noticed I was being charged £17.00 . I quickly pressed cancel. And asked why are you charging me for £17.00 when my goods are £7.08. He became more agressive. and said SEVENTEEN POUNDS IS MINIMUM CHARGE. I said you said it was £7.00, why are you charging me £17.00? He became increasingly aggressive towards me and statred sceaming GET OUT OF THE SHOP. I said I wanted to speak to the manager, his collague said he was not there and to come back at 2am the next morning. I asked will the manager be here then and he said NO THE SHOP WILL BE CLOSED. And they started to laugh. I asked for the managers name, they refused to give it . I asked for their names they refused to give them. Then the server started to scream at me WHO ARE YOU GIVE ME YOUR NAME. I said you can have my details. He screamed WHERES YOUR ID. I showed him several pieces of ID and reiterated there was no problem in him having my details. He then shouted YOU ARE NOTHING IN HERE. YOU ARE JUST A CUSTOMER.. He continued to refuse to give any name or contacts. In the meantime his colleague put through the transaction for £7.08. The original server then screamed GET OT, GET OUT over and over gain in the most agrressive way. I told them I was reporting them to trading standards.
Apart from the threatening nature which was horrible, the server was purposfully trying to overcharge me. I have heard other people have had bad expereinces in this shop, but non so agressive.
I rang the shop today to try to speak to the manager,
the person answering would not give their name, said he did not know the manager and put the phonedown on me!
I have sent an email today to Southwark Trading Standards.
I rang th