You hear so much about patients wasting time by not turning up for appointments , I had to cancel one for Monday the 7th..I have been ringing the direct line since 10.36 this morning, three times in fact, only to find that the mail box was full, and the call was being transferred to another extension...wait for it....then auto voice came on and said no extension has been validated!
Tried to contact appointments, went around the houses...got a helpful young lady who put me through to someone she said was definitely there...rings, voicemail comes on ..she is not there till the 28th august...no facility for leaving messages..
So now next monday afternoon unless I can get through there will be yet another missed appointment in medicine!
Jan, you're probably way ahead of me on this but could you send an email? If not to the clinic or whatever itself, to somewhere more central in the hospital. Maybe the helpful young lady could give you an address? Might be worth the chance that it would get forwarded on to the right place.
I have had this same problem myself. It's ridiculous. Not only that but the central London hospital I was calling also used an out of town call centre on a premium rate number. It was impossible to cancel or re-book at all. I finally wrote a letter. I never found out if they got it.
aoibhneas I ended up sending an e-mail to the pals office, I phoned their number but they were on voicemail.....
Phoned the main switchboard number and waited while the automatic recording told you what you should do if you think you have swine flu, at this time I was pig sick...lol
and people who have been on holiday often forget to delete the information they left..but why did she not have a 'leave a message' bit after?
have also had this problem with St. Thomas' and - courtesy of advice from my Mum who worked as a nurse for 40+ years in the NHS - have a surefire way around the problem.
call the hospital general switchboard and ask to speak to the clinic consultant's secretary/PA: they all have one. explain the problem to her/him - they'll sort it out.