Thursday 16 September 2010 9.47am
Thanks. Am definitely putting my complaint in writing prior to any action. I also asked Crystal Dry Cleaners if they were part of the Textile Services Association & was told no.
I have used them in the past - years ago. I thought they looked professional & had a basic repair on a pair of trousers (replacing the back belt loops that wear first). That came back with pen on one leg. I took it back (no admission of fault by the cleaners) & it came back perfectly pressed but covered in a layer of fluff. I put it in the too hard basket really as I couldn't keep taking it back.
For years I've been using another local dry cleaner. They've had changes in staff (tailor). I wanted to try a new cleaner (with a good tailoring service) & checked this website. The recommendations for Crystal Dry Cleaners on Balance
seemed favourable & they also had good feedback on their willingness to sort out issues when they arose.
Oh, the irony!