Wednesday 6 October 2010 8.12pm
Do some checks before contacting Virgin, the more info you can give them the better...
First off - connect directly to the router (eliminating wireless) with a standard LAN cable and see if speed improves.
Secondly - do a speed check - at this site
or this site
- make a note of latency (ping speed) upload and download speeds
Third - log into your router (normally http://192.168.0.1
- cut and paste into your browser if the link does not work, some utils block that embedded link) and make a note of the following to pass to Virgin: Upstream and Downstream connection speeds and (important) Line Attenuation (in db) along with Noise levels (in db)
Fourth - check to see if your BT exchange
is having any problems
Fifth - try disconnecting everything from your BT socket except the Modem. If you have a spare broadband filter, try that. Be warned - if BT get called out and the fault is located at anything after the BT socket (ie your equipment) they will bill you for the callout - about £125. Also, remove the faceplate from the BT socket - you will find another socket hidden from view. That's the "test" socket - which is wired directly to the BT line - plug your Modem into that and try again.
Finally - BT have a powerful line checker here
. However, sometimes its down. It was tonight when I checked - but try to run it and get the results from it.