Friday 21 January 2011 10.17am
This Post Office is overcharging.
Twice I have asked for the cheapest service and been given a more expensive one, and once they started doing a Special Delivery strip without me asking. I decided to give them one more chance yesterday.
I weighed my item before I went, so knew it would be £4.40 by Standard Parcels, £5.90 by First Class. Asked for the cheapest service, and after confirming there's nothing valuable, and I don't want it there tomorrow or signed for, I was quoted £5.90.
Me: And that is the cheapest way to send it?
Me: What about Standard Parcel? That's £1.50 cheaper.
PO: OK fine.
Me: Fine? Why didn't you tell me about that service? I asked for the cheapest.
PO: Most customers want it to go quicker [SP takes 3 days, FC takes 1 day]
Me: I already said I dont want it there tomorrow. I specifically asked for the cheapest. You are overcharging.
Anyway, I told him off and said this was the third time this has happened, and that I would complain and post something here.
I have also had this happen (just once) at the other Costcutter in Southwark Bridge Road