Monday 4 April 2011 9.01pm
Yesterday evening I noticed the new banners at Kennington Station advertising the new Tesco Express on Kennington Park Road. So I went to have a look only to be turned away more than 10 minutes before their advertised closing time because the staff 'wanted to go home'. The security guard wouldn't budge, and nor would he fetch the duty manager for me to talk to.
This seems a pretty basic thing to get right to me, and if last night is typical, they've found a very easy way to alienate their local customer base very quickly.