Tuesday 3 May 2011 12.04pm
If you call the customer services number make sure you go to customer services rather than oyster as they will just tell you (probably a bit aggressively) that it's nothing to do with them.
They are apparently in the process of finding out if any of the machines are up by the amount I put on. I pointed out at least one will be up by a lot more than that since it's doing to lots of people.
When I topped up at the counter the other day a woman was next to me telling the staff she had just topped up £30 but now it's not on her card. She had paid with her bank card and she even went and checked her Balance
and it had gone from her account. The staff were very surprised because it never happens. I told her it was happening a lot and the staff knew, at which point they became silent and moody. Caught out lying.
It's quite sad really. Apart from the odd exception, I've always found Underground staff to be good (overground are often repulsive).