Wednesday 29 June 2011 11.59am
I have just spent hours on the phone for the 2nd time this month trying to get visitor permits. I live in Southwark's zone M1 and have a fully paid up resident's permit - but we have a number of tradesmen coming round and I've had to purchase visitor permits twice in the past month (£52 for 20 by the way!)
It turns out that the booklets are delivered by hand by parking wardens - they won't put them through the letterbox, they have to be received by hand BUT THEY DON'T LEAVE A NOTE SO SAY THEY'VE BEEN DELIVERED. So if everyone in the house works then you don't get your permits - BUT THERE IS NO WARNING ABOUT THIS WHEN YOU ORDER THEM ON SOUTHWARK'S SITE.
I eventually sorted this the first time by picking up permits from APCOA's offices on Old Kent Road
(oposite ToysRus) - but could only do this cos I happened to be working at home one day.
Southwark's own parking helpline is kinda useless - I've spent hours on it over a number of days and have only got through on one occasion. I only managed to get through on the first occasion because it had become an emergency and I rang the main helpdesk and forced them to put me through to a manager in parking administration.
This is rubbish! What can be done to make the Council pull their socks up?