Business Broadband Recommendations?

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Sunday 10 July 2011 1.56pm
Hi if you have a small business in immediate Bermondsey and Bermondsey Square area with a reliable broadband connection, can you pls recommend?

We use BT but are at our wits end. We've had about 7 visits by engineers, 2 changes of modems, constant dropping of connection, and the final straw which broke this camel's back was the disappearance of our second phone line altogether for 2 days last week - which meant no broadband and no second line for credit/debit card terminal. Nightmare!

If you have a more positive experience, preferably, one which does not rely on a BT line, that would be great to hear - please share! Many thanks :)

Woolfson & Tay Bookshop
Monday 11 July 2011 11.54am
Hi Fran

In my day to day work I often have to liaise and work alongside BT who have their strengths and weaknesses like the rest of us. Sadly you've stumbled upon one of their weaker areas at which is broadband fault diagnosis and resolution.

Now sadly most of us have to rely upon BT to deliver a physical connection to the web via their phone lines, you can use others but you'd just be adding a 3rd party into the mix who'd still have to ultimately deal with BT when it comes to line faults. However for broadband connections over the BT line we do have options. See here and type in your shop's postcode:

From this list I'd choose O2 everytime. Excellent value and the best customer support bar none. Depending on your broadband use the "All Rounder" is probably best package.

Hope this is of assistance, feel free to drop me a line if you have any queries.

Monday 11 July 2011 12.01pm
I use Be Broadband...

Technically, you're not meant to use it for a business, but I do for my PR agency - four or five of us in the office, plus iPhones etc - and it's excellent. You can get a landline through them too, if you want.

I switched to them at work for the same reason you're unhappy (I was with pipex). Lots of dropped connections, no connections or slow connections. All fixed by moving, plus they're very good value.

I use them both at home and at work, and never had a problem with them. Customer service is excellent, with a freephone tech support number.

Send me a private message with your email if you want me to send an introductory message via their website, which will give you a credit off your first bill. Or, if you use Quidco cashback website, you can get up to 30 cashback when signing up
Monday 11 July 2011 1.41pm
Thanks Errol, I'll check out the options with O2. Have been looking at Virgin that some have suggested to that supposedly doesn't need a BT line?
Monday 11 July 2011 1.42pm
Thanks els76uk - wow lots of options - crikey! Must pour through with fine tooth comb I reckon before we make a choice. Many thanks! :)
Monday 11 July 2011 1.57pm
Hi Fran

You're shop is not in a Virgin fibre optic location so their broadband services are operated over BT lines, the 3rd party situation I highlighted.

Also, Be Broadband is operated by O2 so quite safe. Whilst ordering thru O2 may not avail you of 30 cashback, you can reduce monthly rental if someone onsite has an O2 mobile number you can associate with the account. Also personally, I'd go with O2 directly for the customer services.


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