Tuesday 16 August 2011 10.56pm
I've not been using it too much lately, but when using it in evenings I have found that the availability data I get through the apps as well as on the touch screens at the docking stations are not at all true. For example at Walworth Road
Station it displayed three free docks at Strata - which is directly across the road- and could see from the distance that all docks were full.
About two months ago I cycled from Vauxhall to Elephant shortly after midnight. It took 10 stations all the way up to Union Street
until I could finally dock. Needless to say the touchscreen sent me on a merry go round indicating there were docks free when there weren't in reality. Even the data the call centre had wasn't right.
I had similar but less extreme difficulties a couple of more times - but always weekdays later at night. Because of this I now start avoiding them late at night... which isn't really the idea of the scheme.
I've asked a few times the call centre for someone to call me as I'd like to discuss this problem with someone as I would expect the same happens to others if it happens to me. But apart from an email that my comments had been taken on board no-one ever rang.