Tuesday 13 December 2011 12.37am
A friend has moved in on a temporary basis and unfortunately put his back out today. Being in obvious pain (the contorted face makes it quite obvious) he visited the Mill Street
Clinic seeking guidance on registration and potentially an emergency appointment.
He was ignored at first and then curtly told that they were undertaking no registration appointments until until January. He pointed out that he was in pain and needed attention before January, he was told that he could not be seen until he was registered and was then provided with the a registration pack...
The part of that pack that most amazed me was the last page of the pack. "TO ALL PATIENTS: NHS Staff are qualified, capable professionals. They are not a part of a 'service industry' i.e. Hoteliers, Caterers."
This seems to imply to that you're expected to take what you're given and that any expectations of a service will not be met!
Last time I looked at my payslip it included a deduction called National Insurance... I do pay for the NHS, it is NOT FREE, it is FREE at the point of use.
Despite the extreme pain he managed to cross Jamaica Road
and made it to Bermondsey Spa Medical Practice. They offered practical advice, real hope of registration and ultimately the possibility of an emergency appointment.
I appreciate that the Mill Street
Clinic isn't a 'Hotel' but surely they should recognise who pays for the service that the provide.
After all, empathy, caring and being friendly costs nothing.