Saturday 7 January 2012 12.08pm
Hello Dear SE1-ers.
I was overcharged in two directions at London Bridge Station
on my Oyster Card at £4.60 each time so £9.40 after swiping both ways. I rang Oyster- they told me to go to the tube and get a refund. As I was near OLd St. I went in- they refused to refund it- though they can see the overcharge.
I found out about the overcharge when I got on the ghost bus AKA the 21 and there was no credit on my card- though I knew there was! So I had to pay the full £2.30
I rang Oyster on the 6th- they agreed to refund the £9.40 ( with the legitimate price taken away) but not the knock on effect of the increased bus fare and said I would have to write in with the ticket- Of course they know few would bother because of the price of the stamp versus 'is it worth it'.
I have in fact emailed Mike Brown CEO TFL as this is about the third time this has happened at London Bridge in a year- I was also defrauded (paid back through the banks insurance) of £60 in the past through a Oyster/Top up machine at London Bridge in the past.