Wednesday 11 January 2012 9.07am
That is appalling, in this day and age. I recall that when I was a council tenant, I paid my rent by Direct Debit. Every couple of months, always on a Saturday, I received a letter telling me I was in arears, when I wasn't.
This was due to the payment not showing on my account for 6 weeks - but the money was in their account within 2 days!
Clearly, computerisation has made the situation worse - but once you have contacted them, they have a duty of care to assist you and point you in the right direction.
Yes, get in touch with Simon Hughes
and also the Leader of the Council.
Happy New Year, Jan. Nil desperandum!