Wednesday 28 March 2012 9.53pm
's down the Old Kent Road
I've had quite a few problems with overcharging there!
Quite simply, the price at the till is changed faster then the shelf edge label on the shop floor, so you end up paying more then you should.
I have complained to the management there, and spoke to a manager called John who tried to pat me on the head, which didn't work as I have worked in supermarkets for 3 years, and know how they operate.
He explained to me, the prices/offers changed each Monday, and the store staff responsible couldn't change all the shelf edge price tickets quick enough!
The best advice I can give is, try and make a note of the prices of your shopping as you go around, pay for it, check your receipt, any over-charging go to customer services, complain, and get the over-charged amount back, plus the £2 giftcard they have to give you for over-charging you!
I know going to customer services is a pain, but as it happens so often at Asda
's on the OKR - save your gift cards up and use them for a future shop!
One of the main causes of over-charging is gap filling - this is where the wrong product is placed on the shelf to plug a gap when the correct product is out of stock, and the shelf edge label is not changed.