Monday 5 November 2012 9.54am
He complained to the landlady of above flat (once he tracked her down)and was reimbersed by her or her insurers I think,slightly different situation in so much that both flats are private but that's not to say the works weren't carried out by council plumbers.
The problem was only rectified after he made threats of taking matters further,surely in your case the council are liable for any damage to your kitchen ceiling etc.
Yes the council are liable, but extremely slow at doing anything. I was passed around by customer services 3 times, encountering many rather rude receptionists, before being told that it was being handled by loss adjusters and I would need to get in touch with them. The first loss adjusters went bust, the new team haven't a clue about the problem and keep getting the address wrong. Nightmare!