Tuesday 22 January 2013 11.04am
Parking permit renewal time again. Simple - just go online with the renewal PIN number. The renewal letter kindly reminds me that as we have a hybrid vehicle we get a discount. But for the last three years and again today, the online system does not take this into account. The letter makes no mention that, actually, the PIN we've created is useless, unless you're happy to pay full whack (i.e. an extra 94 quid - weirdly I'm not). Can't remember what I need to do.
Get through to parking (on a line that makes it almost impossible to understand him) to a man who tells me that 'the council sends out those letters - I can't do anything about it'. I ask him who we works for. 'The council'. And they say it's not as bad as they say it is.
Apparently I have to send in my log book. This is a renewal. The third renewal. You have seen my log book. Four times already. Why do I need once again to prove that my vehicle (whose make and model you know full well) is a hybrid, and go through a full application again? You're not asking me to prove it's still
a hybrid, just that it was
when I bought it. I've already done that four times.
I ask him his name. 'VJ'. I ask again - as in 'Veejay'? No, he replies. As in 'V.J.' I want to, but I do not say, 'no mate, that is not your name'. I want to, but I do not say 'I remember now. Last year. Can I not speak to the helpful man I spoke to last year? Because you sound almost dead. Deadish. Unpleasant. Not helpful. Making it worse'. I do ask 'is there a manager I can speak to'. He replies 'it doesn't matter - no-one can help you'. I want to, but I do not, congratulate him for formulating two new Southwark Council
mottoes in one sentence.
I'm not expecting any help. I am a wolluf. This forum is the moon.
Still... does anyone know of anyone I can contact to raise this load of bobbins with? Is there a higher parking power? A responsive, powerful complaints department?