Wednesday 13 February 2013 1.54pm
Not sure if this helps but my understanding is that you should ( if it is a social housing repairs issue and not a private housing issue)
:(i) contact housing dept and ideally get a written response to your repairs query indicating how they intend to deal with it. ( or not as you suggest!) Social housing landlords obviously prioritise repairs in terms of urgency/essential maintenance/ non urgent etc .
(ii) If you are not happy with the response ask them to formally review the decision / or alternatively go to Southwark Arbitration Service ( which appears to be relatively straightforward ( inasmuch as any of these things are.. sorry I have no experience of them)
(iii) If you are still not satisfied, start the formal Southwark 3 stage complaints procedure.
The reason I suggest particularly that you start the formal procedure is because courts are often reticent to act and indeed I believe unable to act unless you have gone through the formally recognised complaints procedure (in this case housing complaints)
A lawyer will be able to give you information about legal remedies.. but hopefully it is something that can be sorted out before that stage.
Hope at least some of this helps and best of luck