Saturday 13 July 2013 4.38am
I am sent two packages within the same week and NOT received neither of them...
I returned home to find a card saying the package was to big for the postbox and is waiting for at the my local Royal Mail Delivery Office on Mandela Way
. I call the office to confirm the package is there and I was told 'It's here and I send it out again' it has now been over 2 weeks and I haven't received nothing!
When I went to office to ask what happened I was told quite blatantly 'Its not a coincidence TWO packages have not been delivered its probably the post man!'
I was giving a Customer Service card and told to complain and my number was also taken as someone was going to contact me to find out what had happened; again it has been over a week and NO contact has been made.
I don't understand how my package can been stolen within the redelivery service and the other package to just vanish.
You don't have to look far on the Internet to find the complaints and issues with this office, only last year 2012 Simon Hughes
MP for North Southwark & Norman Lamb Postal Affairs Minister had to get involved regarding post being stolen, lost and terrible customer service.
O yeah if trying to get hold of the office its only by shear chance they will answer the phone. The sad thing is the staff know post is being stolen and know one has done nothing about.
Finally my advice to any one using Royal Mail is to never use there 1st Class Standard service it will never get there stick with Recorded at least you can record where the package is.