Friday 6 September 2013 8.36pm
Has anyone contacted them to complain? How did you go about it?
I complained last week by going to the station. The best place to go is the Network Rail office in Upper Taxi Road (where the 507 bus terminates).
Apparently the testing of the alarms takes place from inside there and the person I spoke to had helped install the new announcement system. They said they had received a few complaints and would get the people who come and see if the announcements are at an acceptable sound level to test it but they had already done that recently and said it was ok!
The testing of the alarms is now being performed earlier than usual like last Sunday night at 10pm but it's still too loud. The main issue is the security announcement every 15 minutes. It's much louder than the platform announcements and you can really notice it when you're inside the station. One minute there's a clear voice stating what platform a train is departing from and all the stations it will stop at then the next minute a distorted voice shouts "THIS IS A SECURITY ANNOUNCEMENT...". If they could get the security message down to the same sound level as the other messages then I'll stop complaining.
Unfortunately, a month after the announcement system changed, nothing has improved so I'll be visting one of our local councillors next week to raise the issue and will get Lambeth to come down and assess the noise and I will get that irritating security message lowered!
Also, I did speak to the staff behind the information desk in the station who work for South West Trains and they said that people have been complaining to them as well and it's also affecting their work performance. They are unable to talk to customers and answer their walkie talkies sometimes because of the announcements.