No, this is not a spoof taken from the pages of Private Eye's Rotten Boroughs section. It is a response to the noise and disruption on Burrell Street
where residents of QH are slowly going bonkers. Ever had one of those dreams where you are running and running, but not even leaving the spot?
Here goes if you can face reading it.
"I was sorry to hear about your dissatisfaction with the noise team, and in particular the team leader.For ease, I will respond to the points raised.
25 calls to the noise team since 14th June 2014 According to our records, the last time you contacted the noise team was 2006. However, that is not to say you did not ring the call centre. You may not be aware, the noise team does not take calls directly. All calls are received by the call centre, who take all pertinent details and then pass the service request to the team. Unfortunately, the call centre have been experiencing certain issues, one of them being call wait times. This can lead to customers simply giving up, and then hanging up the phone. Unless someone complains (as in this case), the noise team have no way of knowing how many customers attempted to ring. I am already working with the call centre on trying to 'fix' or alleviate these problems, and am hopeful that things will improve. Notwithstanding that this is a call centre issue, I apologise for the lack of service you received, and I will be passing this issue over to the call centre.
Responding to emails Again, you may not be aware, the council has suffered severe issues with their IT systems, this made it difficult to access inboxes etc. As I understand it, apologised for the instances where the noise team were contacted directly and no response was received. However, regarding the response concerning mails we are cc'd into, (notwithstanding the fact that we couldn't initially access these), X should have taken a different tone and he has been told this. On speaking with him he could see how this may have been interpreted and apologises.
Site Operational Times The primary regulation of this site was with the Environmental Protection Team (EPT), as it was they who served the section 61 notice under the Control of Pollution Act 1974.
This type of notice is applied for by the contractors requesting prior consent, and it sets out the methods of work and times of operation they require. This is then agreed or amended by the EPT, the Noise Team have no part in this element. Unfortunately, when X spoke you, the section 61 had expired. On speaking with the EPT, they informed him it was no longer a building site, and so didn't need extending.
As such, there was/is no notice in place that restricts their methods or working time, so when X said they could work 24hrs, he did not mean they should, but that currently there was nothing preventing them (as the 61 had lapsed). Therefore, the only current 'formal' remit would be to use nuisance law (Environmental Protection Act 1990), and that this would require officers to visit in response to a service request . Having looked at your comments, and having spoken to X, I feel that he could have taken more time to explain how the law operates, and to clarify what he meant. Again, he has taken this on board and apologises.
Breaches thus far Having looked at the emails, all concerns raised, 3 were sent whilst the sec 61 was in place (notice expired 30th March 2014).
Whilst I appreciate that the noise team were cc'd in, they as you know, need to witness any breach. As calls were not made/received to/by the team at those times (emails were), we had no opportunity to go out 'in real time'. Y from the EPT (who agreed the sec 61) was also cc'd in, as such, X thought that EPT (as the lead team) would be dealing. Notwithstanding that, I feel that we should have still contacted you to acknowledge mails, and let you know who was dealing.
Having now spoken to X, I can now confirm that no breaches have been witnessed or addressed by him. However, as the noise team have never been alerted to a 'real time' complaint (I acknowledge this is not necessarily down to you, but could be a call centre issue), they did not have the opportunity to react.
Y confirmed that the sec 61 Notice expired at the end of March as he was informed that construction works were completed and Mace had handed back the building to the client (GPE).
After discussing with the 240 building manager on Tuesday, Y was informed that there remains a pocket of Mace (construction contractors) workforce on site doing snagging works - he is in the process of establishing what works still remain and for how long. It has been made clear to him that whatever they may be, still falls under the standard normal working hours regime. As such, he is minded to serve another notice on them to cover whatever works they have left as part of your log does contain what appears to be construction works happening outside of core hours. Y has said he will be emailing you.
As for the majority of the deliveries complained about, it is Y’s understanding that this relates to the now functioning commercial building and therefore falls out the remit of any s61 agreement. He has looked into the planning permissions and they have not imposed restrictions on delivery times. Unfortunately, this means that this matter would fall back onto whether such deliveries being undertaken at anti-social times would be causing a statutory nuisance (as you know this would have to be witnessed).
Taking all of the above into account, I agree that X could have handled things differently, and both X and I apologise for this lapse. I also feel that when we are cc'd into emails, we need to change the automatic response whereby clients are informed that they will be contacted back (as this may not be the case if a different team is dealing).
Please do not hesitate to get back to me if you need any further information, or need to discuss this matter further. Kindest regards Unit Manager Noise & Nuisance Team"