Wednesday 5 November 2014 3.44pm
Does anyone know the law concerning mini-cabs taking young children and not having child seats? I have a taxi-card which is a God send, today we had an expedition to Surrey Quays, booked a Com Cab telling call handler we needed a proper Black Taxi as we had a child in a pushchair, lovely no problem.
Booked a return journey from there at 13.00, told them the same, waited ages before a call came through on my mobile stating that a driver was waiting. Could not see any taxi, it was a mini cab driver and could barely understand him, he pulled up, I asked where his child seat was and he never had one! We would not get into it without one and quite righhtly he said he would not be allowed.
Getting home at almost 14.20 I rang to complain about it and the operator said they are not allowed to send out taxis all the time, they use mini cabs also and they have no control over what vehicle picks up the booking, this service which is so valuable to many is paid for by Southwark Council
. I asked the operator who I would complain to as there are times I need to use a wheelchair and get pushed in and out by a helper..and a mini cab would not be of use! Rag Doll Disease has it's moments thats why I call it Mad goat disease! So who at Southwark would I moan to?