Thursday 28 May 2015 10.14am
In the item about St John's Waterloo
beating the parish bounds was a mention that the new Co-op supermarket at the corner of Lower Marsh
and Westminster Bridge Road
has remained closed for almost 6 months.
I received this email from Co-op's Customer Careline on 19 March:
I am writing further to your enquiry as to when the Co-operative Group store on the corner of Westminster Bridge Road
and Lower Marsh
will open. May I sincerely apologise for the delay in the opening of this store and I completely understand the frustration which this must be causing you.
I have spoken to the Operations Manager of our stores in the SE1 postal district. He tells me that, although the store you are referring to looks finished, there are still various issues regarding its construction which means it cannot currently open. The operations Manager is as keen as you are for this store to open and he promises that the store will open as soon as practically possible. At the moment, however, the Operations Manager has no information as to when this will be.
I hope you find this an acceptable resolution to your complaint, but please feel free to contact me again if you need any further assistance.
I suggested that they may like to post a notice to this effect on the door, which Mr Robinson acknowledged was a good idea, but still the handwritten "Closed" notice remains there.