Saturday 12 September 2015 11.48am
Just had an email from an aptly named Arsefleck Wibbler drawing attention and revelling in the fact 'our overpriced products were getting a good kicking' here.
I hope it is acceptable to you all if I post the reply I sent to him?
Title - I wish you well too.
Thank you Arsefeck
We suffered the same attacks when we opened on Bermondsey St 10 years ago.
And it is as sad and ill-informed as it was then.
In Bermondsey Street
we are the last handmade leather-workers in what was once a thriving leather tanning and craftsman area.
There was only one leather warehouse when we moved in - that soon got bought out and flats planned.
We have survived by producing high quality products in a deep recession.
Not an easy feat.
You can go elsewhere and buy your £10 collars and be happy but if you want something else.
Something that we have designed and made with love in London - then come to us and we will be happy to serve you.
You can go to Chanel or Jigsaw or Topshop.
That is the joy of alternatives and competition is healthy.
The Groomers again offers an alternative.
Our prices start at £35 not £75.
Dogs like Labradoodles that take hours are up the expensive end.
Other dogs are of course not so expensive.
Many of the people who have come to us have commented on how we are only £5-£10 more than the city and guild groomers they have been going to.
And also some have come to our Groomers who used to take their dogs to Harrods.
A Springer in Harrods they paid £105 for. They come to the same girls at our Groomers and they pay £60.
It is not compulsory to come to us - we offer an alternative and aim to offer great quality groomers and premises and products.
If you feel the 'extra' we charge is better in your pocket you have loads of choices to go elseawhere.
But if people are going to slate us at least get your facts correct.
We have been warmly welcomed here by our neighbours and are thrilled we have come and seem to wish us well.
Perhaps you would all have preferred a Starbucks
or a Jigsaw or some other 'chain; not a company like Holly&Lil that has links with the heritage of the area.