Communal Heating Outages

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Monday 23 January 2017 7.03pm
I live in Southwark and our communal heating and hot water keeps going down, this happens a lot every year, it happened again today in January in freezing winter. Received electronic voice call informing us of No heating, you get no explanation as to why its gone down, even on their website you just get outages reports for roads and areas, and how they will attend it. Is their staff not that good or lack of them, or is it that the equipment is old and simply not being replaced. Why does this keep happening...

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