Monday 19 June 2017 12.28pm
eDWaRD WooDWaRD wrote:
Had a similar issue with PP years ago, which I solved with a very assertively worded letter. In 'phone conversations prior to sending this letter, I was told "well, you shouldn't have assumed then, should you...". Haven't used them since, but I always thought they were well dodgy after these kinds of stories
Edward, this was exactly what he said to me: "you should not have made assumptions". When he suggested to "touch up the mastic along the way" and then took 4.5 hours to do so, I challenged the fact that he had not been transparant in how much work it would be. According to him, "my assuming that it would be a simple job" was wrong.
Filing a complaint will be senseless and only more negative energy.
I must say that having it written down here did me a world of good and your support even more. Really helps. Thanks everyone!