Friday 16 March 2018 12.24am
Use the complaint process and then escalate to legal disrepair, itís a good way to get repairs completed. If you are going to recharge them, write to them first to inform them to evidence they were aware of it.
Trust me i have been through complaint process with them on any things and Iíd rather deal with the chimps at London Zoo and they would do a better job.
We got the job done in the end but I have informed them that next time if they fail to honour their obligations then I will just get it done myself, the rules are there for both of us to follow not just the tenants.
I did have evidence of the broken door in the first place and every time they came out I went and took another video along with another tenant, they had half a dozen emails from me so they have had plenty of warning, next time and Iím sure there will be a next time knowing them, they will get the email reporting it and nothing else, Iíll go to small claims it's no big deal and IMO it's the only thing to make them sit up and listen, so I will hang on to these numbers just in case something else crops up.