Thursday 27 September 2018 12.21pm
Once we got through that, we had a few management companies pitch, and went with Rendall & Rittner. They've been good for the most part – with a lot of that due to a vocal resident committee pushing on a number of issues.
That is a very good point. It's vital to keep monitoring the managing agent's service levels, response time, costs, etc., and that needs a group of tenants who will be tenacious in that process! Even better if you have some residents who have a legal or financial background who are willing to get involved. Apart from being unpaid, it can (literally) be a thankless task being part of such a group, but don't take it for granted that maintenance issues will always be dealt with promptly and cost effectively. Unfortunately, it can be a long process of re-tendering if it becomes necessary to change agents. For all the fine promises, assessing the quality of service that leaseholders will actually get is a bit of a leap of faith.