Guys telephone system

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Wednesday 12 September 2018 11.27am
So much for progress, wanted to speak to oncology secretary about something, charming young man said he would refer me to specialist nurse, rang nonstop....the said voice box was full..diverting to another extension...where no valid number has not been specified! Then tried the number printed for Outpatient Village (Cancer Centre)...020 7188 4242..... Believe it or not...same thing . Have just spoke to operator who then connected me to the same young man!

Dreadful phone system needs overhauling am now in to another half hour waiting ,operator said hold on when I explained...she put me back on recorded system...All our operators are busy please continue to hold but eventually got through to someone in CNS who's got my mobile number and clinic nurses are going to ring...hallelujah !

But imagine if you are elderly ( even older than me,) how confusing, if I have enough energy to complain about this to Chief Executive I will.

They need a new system, or at least ensure the extension users know how to operate the technology involved!
Wednesday 12 September 2018 12.30pm
Hi Jan

I too have been using the Cancer Centre recently. They allocated me a nurse and I was given her mobile number. Obviously just about every time I call they are busy but they get back to me eventually, usually that day.

I wonder if you can sort something similar, they must know it's a crap system.

All the best Jan XX
Zoe
Thursday 13 September 2018 6.01am
I hope you are both ok and Jan, you should complain as itíll never change otherwise. It might not change anyway, but at least you tried.
Thursday 13 September 2018 12.03pm
I have also had difficulties with telephone system at Guys. I made an official complaint and received an apology, however, it appears nothing has changed.
Thursday 13 September 2018 1.26pm
Guys & St Thomas', like most other big organizations, has a 'secret' telephone directory issued to their staff and other healthcare professionals so that they can get straight through to whatever person or department they need to speak with.

I am guessing that they are required to sign the Official Secrets Act so as to prevent them from sharing such info with patients who must instead endure 'telephone roulette': being bounced from recorded message to recorded message until the line eventually falls dead...

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