Wednesday 29 September 2004 5.11pm
Do you think it's worth it for us to direct someone in a position of authority at Mandela Way
to this post? If a Manager doesn't know how frequent these things go on, then it is unlikely that things will change. Who knows whether any letters of complaint actually make it to the Manager there. I've actually witnessed a postal clerk (in a W1 post office) take a letter that someone politely asked to be given to the Manager and fling it in the air (not sure whether this ended up on the floor, bin, or counter). So, most likely our best bet is e-mail. I've sent an e-mail to Mr Phelan this afternoon and haven't heard anything as of yet. Does anyone know if he is the correct person we should be addressing our concerns to for Mandela Way
or is there someone else who might be able to assist as well? I'm sure poor Mr Phelan must be innundated with complaints at this point.
However, by not answering the phones, these people are forcing us and worse the elderly and people who are ill to go down to Mandela Way
to collect the parcels that we are entitled to have re-delivered. This sounds like what these people want to happen to avoid basically answering phones and in turn doing the job they are paid to do. Now, if I have it wrong and every member of staff at this office is off sick or thus deployed to another post then the very least they could do is have an answer phone stating this and allowing people to leave a message with instructions on having parcels redelivered.