Tuesday 21 December 2004 12.05pm
I no longer use Tesco Old Kent Road
if can be avoided
Several staff have attempted (one successfully) to pull the easiest cashback trick there is on me :
You have goods, youre offered cashback, you agree, youre asked to sign and initial and as your card is handed back with a "Thank You" and a smile he/she .....starts serving the next customer and flinging items down so you start hurriedly to pack your goods (or some other distraction), bustle out and realise X minutes later that you never got handed your cash.
But of course...as you intial the receipt before the cash is handed to you....
It worked on me once and the Duty Manager was rude and dismissive.
I don't know what sort of pressure the cashiers are put under to keep the queue moving.
I once saw a bloke try to scan my discounted item and when he couldn't, he just scratched the discount sticker off with his fingernail under the counter and scanned it at the full price.
i let him put it through and when he gave me my "receipt" to sign (paying by card) I said I wanted an itemised receipt as he had made a "mistake".
He said he couldn't give me an itemised receipt until AFTER I'd paid.
So I could refuse to pay at all and leave all my shopping or pay, knowing I'd been overcharged, in order to show I was overcharged!
I paid and had the Customer Services Mgr called.
She would not refund me the difference (£2.50) in cash, I had to spend 10 mins waiting to get it regfunded onto my card at the customer service desk (and remember to check my statement after).
This crap doesn't happen with my local, little grocer and I have started to enjoy popping out for a walk on a Sat morning to purchase from him.