Tuesday 22 February 2005 4.57pm
Well, thanks and I agree with you, especially as I haven't bad mouthed anyone and wouldn't do so, especially on a public forum, but I do really believe that the fantastic thing about this forum is that people tell their neighbours about their experiences, good or bad and leave them to make up their own minds. It is a minefield trying to find reputable companies and it's great that places like this are there to help.
As a potential customer, I expect commercial companies to give a good service, I shouldn't have to ring them up and hassle them in order to give them business!
I would also say that the aforementioned company also had the cheek to send me a sarcastic text this morning which again is not professional AT ALL. Why not ring a potential client, explain the situation in a professional way and try to keep some goodwill?
I would rather draw a line under this, but thanks for the tips that you guys have given me.
> I have to say that I am staggered that a
> "commercial" company has the cheek to post up a
> rant against a potential customer here, (cf:
> Inside Out, above), although it is symptomatic of
> a quaintly British phenomena, namely that the
> customer is always wrong. Until I moved to Canada,
> I didn't realize just how bad Britain is for this
> sort of thing. I have had four different jobs done
> on my property over the last year, and on each
> occassion, the workmen have (a) given an exact
> time for arrival (b) arrived within 5 minutes of
> that time (c) quoted a price and stuck to it and
> (d) completed the work to an extremely high
> quality. And get a load of this... when my oil
> furnace broke down rendering my whole property
> without heat in a minus 20 celcius snow storm on a
> sunday evening, the workman came out within 20
> minutes of the call, fixed it within five minutes
> and said that "as it didn't require any parts
> replacing, and as it only took a few minutes, I
> won't charge you for it this time". So guess what-
> he's now got a loyal customer for life, who will
> be recommending him to all my local friends. I
> suppose its a question of supply and demand, but
> damn, they know how to do "service" over here. But
> don't get me wrong, there are things I miss about
> SE1 too!