Thursday 23 August 2007 3.00pm
I have a soft spot for Southwark Cars. I have used them for about 10 years now and I have personally never had any major problems with them (the odd late arrival or non-arrival). I don't think i have ever had the same driver in all this time so I guess there is a big turn-over. They have my number logged into their system so when i call they know my name. Which is a nice touch of good customer service I think. Not something that happens enough around here...
However, whenever I've had to call Southwark Cars to pick up friends from my place to take them home, there's a 25% chance that the next day my friends will have a story to tell: Driver didn't have sat nav or an A-Z, ripped them off, ran out of fuel with no money, dropped them off in the middle of Isle of Dogs, told them to get out of the car (admitedly on 1st Jan 2000)... My advise is always ask "How much will is cost" when you book the car and be sure you know the directions to where you are going. I've learned this through my friends the hard way!
Thought for the day: Is there anywhere in SE1 where customer service is actually getting better?