Wednesday 13 September 2006 12.07am
The main reason I would recommend them is that the customer service is very very good. No waiting for more than a min. max on the phone, helpful
While I would recommend homechoice over their competitors, I cannot esay I had a similar experience to what is described above. I have found the Homechoice customer service to be poor. Long waits on phone, and at the end of those, I generally encounter someone answering who can do f-all for me other than take a message and say "uh huh" or "reboot the set top box". Which needless to say is not exaclty rocket science worth a 10 minute wait.
Also, like many others in this country they have call centre core service hours timed for daytime when you are at work instead of the weekends and late nights when you are more likly to be using their product - and experience problems.
And we have had several breakdowns in the 14 months we have had Homechoice here in SE1. Shortest an hour or so, one was about a day.
That said, this service has been a step up from what we had with BT and NTL. So its all relative I guess.
But Homechoice does have a good integrated package to offer and the majrotiy of their competition is much worse, basically. Best of a mediocre-to-bad lot is the way I would recommend them.
Homechoice was actually worse a while back. If you trawl the broadband forums they had some shocking stories about 2-3 years ago. So I guess they are at least heading in the right direction.