I handed in a load of clothes to my local drycleaners on Snowsfields -and an expensive designer dress has been 'mislaid'.
When I went back to ask about it they were incredibly unconcerned and invited me to look for myself; didn't help me at all. I was rummaging through piles of clothes on the floor and they said 'it won't be there -that's all from today'. Really nice way to look after your stuff!
Anyway, they haven't found it and I wondered if anyone had any experience of this and any suggestions. I have reported it and got a crime number. I know it's not a matter of life and death but I saved up for that dress and treasured it. What can I do?
What does it say on your ticket/receipt and in the store regarding their liability?
Clearly, they have not provided the service that your contracted for (by not cleaning and losing the dress) and you could, therefore, sue them for breach of contract. Your damages would be the cost of buying the dress.
This costs very little if you go via the small claims court and you can even submit your claim form online.
Just to let you all know that after sending State Express drycleaners a letter threatening court action and receiving a lot of abuse in return (including being told that I was a liar and would be taken to court for slander)they found the dress and returned it!
So, a happy ending eventually. They didn't apologise though.
Thanks to those of you who sent private messages regarding this.