Monday 14 July 2003 2.21pm
I have always used Pursers on the Old Kent Road
and was recently so angry with their useless, overpriced, unprofessionalism, that I decided to look elsewhere. I got my service done by Pursers and needed some extra bits doing. When I got the car back, the door strap had been totally removed and not replaced. When I called them and asked them, 10 minutes later they phoned me back to say that I hadn't been charged and they didn't have the part in. As I had to take it back anyway, they gave me a date two weeks later. I took it in at 8.30am after having to pay congestion charge and bus fare back in. At 12.50, they telephoned me to say they didn't have the parts!!!!! I was incensed. I asked them why they couldn't have called me the day before to let me know they didn't have the parts in. Apparently, they didn't even check until they were about to do the work on it.
I then decided to look for another VW garage in SE1. I found the City Volkswagen Service on Sumner Street
- just off Southwark Bridge. They had a superb customer car park, a very professional looking reception area with three desks, manned by three people and with seats for the customers on the other side of the desk. They had a price list on the wall of the cost of services, etc. They took my details and even offered me a lift to where I was going!!!!
Three hours later, they called to tell me the cost of the works needing doing. For both jobs - the window strap AND the motor for the window was £219.63. Pursers quoted me £320.00 for the window ALONE!!!! And they couldn't even order it!!!!! City Volkswagen said they would need to order the motor and apologised because it wouldn't be there until the next day!!!!!
Pursers don't have the monopoly in SE1 anymore, so if you want a fantastic alternative, I would definitely recommend City Volkswagen. I will let you know what the work is like when I pick my car up, but definitely take your VW in for a quote! You can bet your life it will be miles cheaper than Pursers and they will treat you the way a customer should be treated - with respect - and not leave you waiting around for ages at a reception desk where three or four people sit and take no notice of you until one of them can actually be bothered to get up out of their seats!