Tuesday 6 November 2007 9.50am
Grrr - I am SO cross. Before I left the UK I called Southwark Council
to tell them that I was emigrating and that my flat would be empty, and was assured that all the details had been noted and that my council tax direct debits would be stopped. I asked at the time if they would need anything in writing, and was told they wouldn't, but that didn't sound right to me so I sent a letter before I left confirming that I was emigrating.
Imagine my surprise when they took the direct debit out of my account as usual at the beginning of the month.
So, I just called them, and they, apparently, have no record of my telephone call and have not received my letter, which I sent at the beginning of October.
Anyway, they asked me to send an email just confiirming I had left the country and that my flat is empty, and then said they would send me a refund by cheque. I said that wasn't very helpful as I am in New Zealand and I would much rather they credited my account with the refund. But, apparently, that's not their policy.
I explained, nicely, that it really wouldn't be very easy for me to deposit a cheque back into my account in the UK, and that as I have received no redirected mail whatsoever from the UK I'd really much prefer them to just put the money into my bank account. Their response was that maybe they could make the cheque out to someone else.
Why are they so useless?