Wednesday 12 November 2003 1.37pm
I was approached by Joseph from the NTL stand in the shopping centre and asked if I wanted digitial TV . I'd had some dealings with NTL before and because of this, I got Joseph to ring NTL and check we could get digital at our flat. On being told we could, I signed a digital contract. Installation day came and after the chap left we discovered that he box he'd fitted was not digital but analogue.
I rang NTL the following week to see why this had happened. I was told there'd been some mistake, and that he'd get it sorted and call me back.
No phonecall. We rang a week later to be told that there is not, never has been and are no plans to provide digital TV in the area. I was outraged! I've seen a lot of people signing up at the NTL stand and can only assume that a lot of others have thought they were signing up to a service NTL don't actually provide.
On the last of these futile calls I asked the representative, Kirsty, why NTL were selling digital both through salespeople and online, when they know they cannot provide the service. At this point she became very abrasive and suggested I disconnect if I was not happy. First sensible answer I've had out of NTL.
NTL are promising something they won't deliver in order to get people to sign a contract, either through incompetence or intentionally. Either way, this is in clear breach of the Trades Descriptions Act and I will be taking my case to Southwark council trading standards. If you have had a similar experience, let me know and we can compile a comprehensive dossier. If you are thinking of signing up next time you see the stand at the shopping centre, I can only advise you to go to Woolies and by a freeview box for £50 instead!
For further tales of woe at the hands of NTL (and boy are there a lot of them) see the NTHell website (http://www.nthellworld.com/) and feedback at Ciao(http://www.ciao.co.uk/NTL_Broadband__Review_5352487) and clik2 (http://www.clik2complaints.co.uk/DPs/dp_ntl1.html)