Monday 5 January 2004 7.10pm
First I should declare an interest - I have two outstanding complaints with Royal Mail relating to delivery of DVD's in unmarked envelopes. Of five seperate deliveries, three were received opened but resealed with sellotape (the Japanese language ones which presumably didn't appeal to whomever had a look) and two recent blockbusters went missing. Royal Mail have said it's all a mystery to them so I'm pursuing it with Postcomm.
Postcomm is the independent regulator set up by the Postal Services Act 2000 which is supposed to ensure that Royal Mail and other postal operators meet their service obligations. Its explanation about what it does can be found at http://www.postcomm.gov.uk/documents/Media/Pcm_about.pdf
Postcomm's website also has a copy of Royal Mail's latest licence, which is the legal document which actually sets out Royal Mail's service obligation. Its latest views on how Royal Mail is getting on with its targets is at http://www.postcomm.gov.uk/documents/background/kpis191203copy.pdf
. I remember at the time of the consultation about whether Royal Mail had to deliver to all addresses, no matter how remote - Royal Mail raised the issue that Postcomm didn't have the right to regulate it in this way (it being effectively a government entity). I assume this argument got slapped back down where it deserved, as I've heard no more about it.
In good news though, the final phase of Royal Mail's compensation scheme for delayed post started on 1st Jan, 2004. This bit about greater levels of compensation was forced on the company kicking and screaming, so don't necessarily believe the spin in the attached press-release, but it does give the relevant details. http://www.royalmailgroup.com/news/expandarticle.asp?id=1061&brand=royal_mail
Post edited (05 Jan 04 19:19)