Tuesday 14 October 2008 7.00pm
When the BT man comes around, he will want to find out if the fault lies with BT's equipment or yours. If the fault is with your equipment, BT will pocket the £150. If the fault is in BT's equipment, they will fix it.
However, before the BT man shows up, you can do the test yourself that he
is going to do anyway.
This will involve removing 2 screws from the BT socket on your wall. So, if you are not
happy doing that, then read no further. Also, I am not responsible for anything you do - I am just informing you what I know, have done myself, and have read.
To begin, your BT phone socket must
look like this...
If it does, then you can do the test. If it does not you can't.
Basically, there is a hidden BT test socket inside the white box. You can get to it by removing the 2 screws. You then simply plug your phone, and only
your phone, directly into the test socket - using no
If the crackle has gone away, then the fault lies with your equipment.
If the crackle is still there, try another phone or borrow one from a neighbour. If the crackle is there with both phones, the fault is definitely BT's.
Mr BT man will do this check first to see whose equipment is to blame.
describes what I have explained above, but from a "bad broadband connection" viewpoint (may be useful for folks with a bad broadband connection). The principle is the same, and the section "The test socket" explains what I have described.
Again, please don't touch anything if you are not happy to do so, and I am not responsible for anything - just trying to save you £150.