Friday 2 January 2004 4.42pm
I have been to the Parking Shop three times over the last few months. My experiance of those behind the counters is that they are excellent, having to deal with a daily parade of irate parking fine payers and those trying to con a permit from them. It is a difficult job made almost impossible by Southwark Council
who understaff and badly manage the place, so that after queuing for the usual 20 mins, those paying fines just want to fight with anyone because having to queue to pay a fine is just rubbing salt in the wound and those getting permits with perhaps just slightly incorrect identifcation would cheerfully kill because of their wasted time and the sure knowledge that it will be another long wait when they return.
The last time I was there I came away thinking that the uneccessary pressure those working there are put under is probably actionable under employment law.
Don't kill the messenger,- those who manage the Parking Shop, who I believe are also responsible for the way the local wardens work are the ones that you should direct your ire at.