Very BAD service

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Thursday 28 December 2006 11.55pm

Silly me ... I thought buying a new digital camera as a Xmas gift from a small time dealer would be a good thing - y'know supporting small businesses etc. How wrong was I!

I walked into a so-called specialist (SPECTRUM on Tottenham Court Road - Next door to the Grafton Hotel) a few days before Christmas and asked for the NEW Nikon S10 as I'd read in a gadget mag that they were a great buy ... however the fat bald chap behind the counter laughed and told me they'd been discontinued due to it not being a good design and suggested I buy the S6 - which was NEWER and better. I asked him if it really was new as it seemed weird the S6 being released after the S9 and S10 ... he assured me it was the latest on the market - so against my better judgement and because he seemed nice I went ahead and bought it ... I noticed later - after his assistant (who insisted on putting it in a bag full of my other shopping - and also going through my other stuff) that the box wasnt sealed and the protective film on the screen had already been removed ... he had sold me an ex dis-play model at more than it cost new ... the prickless wonder! I went to Comet to re-check the price and ask about the camera - they confirmed it was an old model being phased out and that it shouldnt cost more than around 180 I paid 250. I rushed back to SPECTRUM to ask for my money back ... they refused ... and became very aggressive. The fat chap would only give me a credit note - like I'd want to do any more business with the worlds shittest Del Boy. However they still refused to give me a refund - so I then asked fatty why he had lied to me by telling me the S6 was the new model when it obviously wasnt he again turned aggressive before turning around and ignoring me ... I said I needed the latest Nikon as an Xmas gift and tried to appeal to his kinder side ... he said ... 'Oh OK I'll get you the latest Nikon if thats what you want ... it'll be 50 more' I agreed as it was by now Xmas eve and I was in a desperate situation. He asked for my card - which I handed over ... then realised I hadnt seen the damn camera myself ... so asked to see it ... he then said 'Oh I dont have one I'll have to order you one after Xmas'. I got upset ... he then agreed to let me keep the s6 - so i could present it as a gift on xmas day - to be returned when the new camera came in - he said he would sell it as ex-display ... (again probably at full price as he did with me) ... so be warned DO NOT buy from them - until they can redeem themselves by showing some form of honesty ... oh ... and Im still awaiting the arrival of my latest NIKON.
Friday 29 December 2006 9.15am
Wot a rotten piece of excreta Zora! I dont know this shop, do they have a head office? is it not fraud to accept money for an item that they dont have at that moment in time?
I have used QVC on occasions and when trying to order something that had just gone out of stock they told me that they are not allowed to accept an order unless they had it in the warehouse.
i would stand outside the bloodyshop with your posting printed on handbills and warn people not to use it, after you have got your money back of course! What a rotten smug b*****d that salesman seems...
Friday 29 December 2006 10.33am
Look them in the eye and say you plan to write to Camden Trading Standards Officer. If they think you are serious they probably dont want the grief, particularly if they are on dodgy ground.

(It almost always works in supermarkets, who regularly show different prices on their shelf markings and computer scanning. Especially on reduced items. It is a bore to complain over a few pence but there is a principle.)

If shopping for electrical goods in Tottenham Court Road it is worth trying a few. You often get better quotes if it looks as if you are leaving without buying. It is not a bad place to go for cutting edge technology or something unusual, but mass market electrical goods are usually cheaper in Argos.
Friday 29 December 2006 4.23pm
I went down there recently, and they were charging much more than anywhere else I'd seen, for a doo-da that turns my computer into a tv and radio. They wanted over 70 for one.
In the end my husband revealed his geek side and took me to a computer sale in a hotel just off Tott Ct Rd. They are apparently on every weekend. It costs a pound to get in and it's kind of like a carboot for computer gear. You don't have the security of a shop I guess, but I got what I wanted, in un-opened packaging for 30, plus a receipt with a contact name and address on it.
Saturday 30 December 2006 2.53pm
You have been mis-sold the camera. What he said wasn't true and you have a right to your money back. I know a lot of people who've been mugged by Tottenham Court Rd electrical shops. There's definitely a hidden camera telly show to be made.

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