Sunday 21 August 2011 9.39am
Can anyone help, please!!
My flat in Lupin Point, Abbey Street
has had no supply of mains water (i.e., no supply of water in the kitchen and into the combination boiler, as a result no heating and hot water in the bathroom too) for the past 2 weeks (literally since the mains water burst in the area). I have cold water in the bathroom/toilet. Thames Water reckon there is a problem between my flat and flat above (all flats below me have no problem at all and flats 2 floors above me is also ok). The occupant above me is not responding and I guess either they live away all the times or are on holiday at the moment or something else that I do not know. The office manager reckons we need access to the flat above to supply me with new connection or to see where the fault is.
I am wondering if any expert here in the forum can identify the fault and have an idea to remedy this fault. If I cannot gain access to the flat above I am going to be without heating and hot water soon which is unbearable.
Many plumbers say that water (both mains and non-mains supply) is pumped in to tower blocks (my block has more than 20 floors) and then distributed using pumps. I am wondering why it is only my flat that is affected! Could their be a block somewhere? Airlock was ruled out by some plumbers saying it cannot take place in mains supply but how can mains supply in tower blocks without a pump? There are no water meters in the block!
I shall be gratful for expert opinions and experiences of people who had similar incidents like this.