http://www.london-se1.co.uk/forum/list/1 EN Wed, 31 Oct 2012 12:06:44 +0000 Wed, 31 Oct 2012 12:06:44 +0000 SE1 Discussion Phorum 5.1.6 600 http://www.london-se1.co.uk/forum/read/1/55833/162999#msg-162999 forum@london-se1.co.uk (Keith McIntosh) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/162999#msg-162999 Wed, 31 Oct 2012 12:06:44 +0000 http://www.london-se1.co.uk/forum/read/1/55833/162998#msg-162998 forum@london-se1.co.uk (Guy's street)
For someon who is 'not a fan of 37', you sure do know a lot about what goes on there!]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/162998#msg-162998 Wed, 31 Oct 2012 11:23:04 +0000 http://www.london-se1.co.uk/forum/read/1/55833/162983#msg-162983 forum@london-se1.co.uk (blueboy) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/162983#msg-162983 Tue, 30 Oct 2012 21:32:29 +0000 http://www.london-se1.co.uk/forum/read/1/55833/160579#msg-160579 forum@london-se1.co.uk (chivalrousgent)
When I decided to leave I just popped over an email to the staff-member who deals with cancellations (Shakti, I think?) and it was processed without any fuss.

I may have just been fortunate, but I found that Mark Ocampo was very friendly and helpful. I can't speak for his colleagues, as I've never had any dealings with them (except JJ, in passing).

It's a decent gym, but pricey ... worth considering if you have corporate discount and work in ML. Usually, they also have a rolling one-month notice period, so you're not locked in for too long, and can freeze your membership for £10 a month if you go on secondment or long-term projects outside of London.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/160579#msg-160579 Sat, 01 Sep 2012 15:05:04 +0100 http://www.london-se1.co.uk/forum/read/1/55833/160262#msg-160262 forum@london-se1.co.uk (Cazzamonger) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/160262#msg-160262 Fri, 24 Aug 2012 13:49:39 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155277#msg-155277 forum@london-se1.co.uk (boroughonian) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155277#msg-155277 Thu, 10 May 2012 00:41:36 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155268#msg-155268 forum@london-se1.co.uk (Davies) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155268#msg-155268 Wed, 09 May 2012 21:38:31 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155248#msg-155248 forum@london-se1.co.uk (boroughonian) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155248#msg-155248 Wed, 09 May 2012 14:05:00 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155244#msg-155244 forum@london-se1.co.uk (Guy's street)
I got it sorted eventually, but only because I had the e-mail I sent them saved in my sent items and was able to provide it as evidence that I'd done as the t&cs said.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155244#msg-155244 Wed, 09 May 2012 12:33:19 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155209#msg-155209 forum@london-se1.co.uk (boroughonian) If you look at your t&cs on the duplicate you walked home with after signing up,you will see that it does state the full 1 months notice and that cancellations should be in writing.

It's definitely designed to get a bit more money out of you but they are covered by their terms i'm afraid.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155209#msg-155209 Tue, 08 May 2012 15:30:18 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155058#msg-155058 forum@london-se1.co.uk (emmab)
You may well be in for a long fight - have you got any record of the call or who you spoke to? Oliver's advice above is worth following. They are prepared to go to court so be ready for this if you can face it. I don't know whether anyone like Trading Standards or a consumer organisation can help? It's all a lot of trouble though and they know this!

Even more annoyingly you will probably, like me, continue to receive a barrage of emails and texts inviting you to sign up as a member.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155058#msg-155058 Fri, 04 May 2012 19:50:30 +0100 http://www.london-se1.co.uk/forum/read/1/55833/155047#msg-155047 forum@london-se1.co.uk (mcazals) I called the 37degrees to cancel my membership. Over the phone, I have been told that there was absolutely no problem. It was 2 months ago. Now they ask me to pay for those 2 months arguing that I did not send any written notice. They obviously did not ask me to do so when I called them, now they blame me and threaten me to call the credit management company.
Could you please help me and give me some advise to end the discussion?
Kind regards
mcazals]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/155047#msg-155047 Fri, 04 May 2012 15:21:24 +0100 http://www.london-se1.co.uk/forum/read/1/55833/149603#msg-149603 forum@london-se1.co.uk (Truthmonkey-home)
I'm guessing you arrived here after a Google search and restarted this thread. The other messages relate to the London Bridge branch of 37 Degrees, and it's most useful to keep it about or relevant to the local branch.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/149603#msg-149603 Fri, 06 Jan 2012 11:47:40 +0000 http://www.london-se1.co.uk/forum/read/1/55833/149601#msg-149601 forum@london-se1.co.uk (MarkG) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/149601#msg-149601 Fri, 06 Jan 2012 11:23:05 +0000 http://www.london-se1.co.uk/forum/read/1/55833/149552#msg-149552 forum@london-se1.co.uk (emmab)
Despite their attitude, two of us kept our membership going as we hoped to keep up our training. Of course, we didn't and having not visited the gym at all for at least nine months and finding we could no longer afford the fees (which go up without notice incidentally), we gave a month's notice. Because it was not an exact calendar month as per their terms, we were told we would have to pay an additional month's membership.

We are now subject to very aggressive bullying tactics from their credit management company Arc - receving both letters and threatening phone calls.

The gym facilities are good and the pool area is very nice but watch out for:

- offers, particularly at this time of year
- pushy sales staff who may well no longer be employed by the time you have a query or complaint about the too good to be true offer you were given
- classes which are constantly overbooked and staff who promise to review the schedule and do something about it, my personal experience was that they did nothing
- unfair contract terms
- utter disregard for customers unless you're signing up for membership]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/149552#msg-149552 Wed, 04 Jan 2012 15:04:19 +0000 http://www.london-se1.co.uk/forum/read/1/55833/149492#msg-149492 forum@london-se1.co.uk (Reneemona)
Save your money - go elsewhere!!!!]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/149492#msg-149492 Tue, 03 Jan 2012 12:27:30 +0000 http://www.london-se1.co.uk/forum/read/1/55833/142603#msg-142603 forum@london-se1.co.uk (Asma986) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/142603#msg-142603 Tue, 12 Jul 2011 14:05:21 +0100 http://www.london-se1.co.uk/forum/read/1/55833/141319#msg-141319 forum@london-se1.co.uk (oliverwhite)
They are claiming I owe them 2 months' membership fees, because they failed to process the cancellation I sent them via email. They got their credit management company, ARC, to send me threatening letters. The gym's staff were confrontational, aggressive and physically threatening when I complained in person.

My advice to the many other people in this forum who have experienced something similar:

- Document all your dealings with them.
- If they get ARC on to you, contest the charge and refuse to pay.
- Do not take any notice of threats from either ARC or 37 Degrees that it will "affect your credit rating". This is not true. Their charges have no relevance to your credit rating unless they pursue the case in the County Court, win the case and you subsequently refuse to pay.
- If they bring their claim before the County Court, you will have an opportunity to argue your case, have every chance of winning and 37 Degrees will incur expense and hassle in bringing the charge.
- Warn everyone you know about this company. If, like me, you work in one of the big firms at More London with corporate membership arrangements, let your HR Department know of their bullying. Also, warn any new colleagues against signing up. Even, if you dissuade only one or two people from joining this gym, the cumulative financial impact on the company of lots of people doing this will be considerable.

I fail to understand how a company can be so short-sighted and so indifferent to its brand reputation.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/141319#msg-141319 Thu, 16 Jun 2011 11:03:54 +0100 http://www.london-se1.co.uk/forum/read/1/55833/141258#msg-141258 forum@london-se1.co.uk (x00)
http://www.ico.gov.uk/for_the_public/topic_specific_guides/spam_emails.aspx]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/141258#msg-141258 Wed, 15 Jun 2011 10:31:50 +0100 http://www.london-se1.co.uk/forum/read/1/55833/141242#msg-141242 forum@london-se1.co.uk (Boss St Bloke)
I threatened to keep registering them with Spamcop and Spamhaus - only then did they go away, after sending me one last snotty email. What a hopeless bunch of spammers.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/141242#msg-141242 Tue, 14 Jun 2011 21:57:59 +0100 http://www.london-se1.co.uk/forum/read/1/55833/141234#msg-141234 forum@london-se1.co.uk (Julia7239) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/141234#msg-141234 Tue, 14 Jun 2011 17:32:50 +0100 http://www.london-se1.co.uk/forum/read/1/55833/141223#msg-141223 forum@london-se1.co.uk (oliverwhite) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/141223#msg-141223 Tue, 14 Jun 2011 14:40:54 +0100 http://www.london-se1.co.uk/forum/read/1/55833/134397#msg-134397 forum@london-se1.co.uk (lullylush) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/134397#msg-134397 Sat, 11 Dec 2010 12:26:39 +0000 http://www.london-se1.co.uk/forum/read/1/55833/134354#msg-134354 forum@london-se1.co.uk (battlingbod)
I'm not sure if this is true or if they are allowed to do this. Bastards.]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/134354#msg-134354 Fri, 10 Dec 2010 13:24:35 +0000 http://www.london-se1.co.uk/forum/read/1/55833/134347#msg-134347 forum@london-se1.co.uk (Julia7239)
I was shown around the gym by a very enthasusiatic chap and he took me to see the pool. I said it looked like a dungeon/multi storey car park and I really wouldnt feel safe using it as it felt very cut off form the rest of the premises. THe guy tried to talk me round then I said look Im wasting your and my time - Im not interested.

Then we went upstairs and he said "so lets talk about payment options" and I said look im not interested. He still wouldnt let go.

Ihave since had 4!!! marketing texts sent to me on my mobile since my visit and Ive called them twice to be taken off their system. They are a nightmare so lord knows what they would be like to deal with if I was member and having to pay £80 a month!]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/134347#msg-134347 Fri, 10 Dec 2010 12:26:30 +0000 http://www.london-se1.co.uk/forum/read/1/55833/134327#msg-134327 forum@london-se1.co.uk (Boss St Bloke) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/134327#msg-134327 Thu, 09 Dec 2010 18:28:26 +0000 http://www.london-se1.co.uk/forum/read/1/55833/134326#msg-134326 forum@london-se1.co.uk (mr gym) only if your a plonker should you join.......]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/134326#msg-134326 Thu, 09 Dec 2010 17:43:29 +0000 http://www.london-se1.co.uk/forum/read/1/55833/131076#msg-131076 forum@london-se1.co.uk (dannygaf) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/131076#msg-131076 Sun, 05 Sep 2010 16:08:31 +0100 http://www.london-se1.co.uk/forum/read/1/55833/131074#msg-131074 forum@london-se1.co.uk (dannygaf) SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/131074#msg-131074 Sun, 05 Sep 2010 13:55:43 +0100 http://www.london-se1.co.uk/forum/read/1/55833/130629#msg-130629 forum@london-se1.co.uk (jimhawker)
I have started a blog to highlight to other customers what you get for spending your hard earned money with them every month

http://37degreessucks.blogspot.com/]]> SE1 Discussion http://www.london-se1.co.uk/forum/read/1/55833/130629#msg-130629 Mon, 23 Aug 2010 14:01:24 +0100