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    <title>Property</title>
    <link>http://www.london-se1.co.uk/forum/list/8</link>
    <description><![CDATA[For discussion of buying, selling, renting, letting and managing property in SE1. Talk about house prices, agents, the state of the market etc.

NB: This section is NOT intended for advertising specific properties for sale or to let.]]></description>
    <language>EN</language>
    <pubDate>Fri, 23 Feb 2007 16:35:30 +0000</pubDate>
    <lastBuildDate>Fri, 23 Feb 2007 16:35:30 +0000</lastBuildDate>
    <category>Property</category>
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    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65577#msg-65577</link>
      <author>forum@london-se1.co.uk (Reg Lynch)</author>
      <description><![CDATA[That's a big problem.<br />
<br />
The only course open to you is to take action yourself then as per my previous post.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65577#msg-65577</guid>
      <pubDate>Fri, 23 Feb 2007 16:35:30 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65575#msg-65575</link>
      <author>forum@london-se1.co.uk (jackie rokotnitz)</author>
      <description><![CDATA[Unfortunately, Peverel are also our landlord...that's the trouble. They own the building AND they manage it...so you can bet they arent going to regulate themselves!! Not only that but they pay themselves commission on the services they order from themselves if you read me..it's a complete joke. I've complained about the shop and the dog till I'm blue in the face.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65575#msg-65575</guid>
      <pubDate>Fri, 23 Feb 2007 16:22:13 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65561#msg-65561</link>
      <author>forum@london-se1.co.uk (Reg Lynch)</author>
      <description><![CDATA[But Jackie - someone is instructing Peverel (however badly) and they should be telling Peveral to start action to enforce the leases (against that shop owner with that dog too). Who is the landlord?<br />
<br />
Your lease might also allow you take action against the shop owner if you wanted. You don't need a lawyer to go to County Court arbitration.<br />
<br />
If the dog is causing a nuisance the Council should act. If they don't - start the complaints procedure and go to the Local Government Ombudsman. This is the only way we find we can get Lambeth to act but it does get results - and it's free and easy to do.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65561#msg-65561</guid>
      <pubDate>Fri, 23 Feb 2007 14:23:29 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65556#msg-65556</link>
      <author>forum@london-se1.co.uk (jackie rokotnitz)</author>
      <description><![CDATA[And my roof terrace is not any part of the expense of the building it is maintained by ME, (and just now is full of scaffolding and beams as the painters who are doing the outside of the building are abseiling off my terrace.  They will be there for two months or so, I have a)no privacy b)no use of my terrace.  And do you think I will be compensated in any way? Dont bother asking).  Sarah is quite right, any &quot;improvements&quot; in the leisure centre have been paid for by the insurance after a flood.  The outside of the building is being paid for by our sinking fund - i.e. money from our service charges.  Actually our gym/pool centre is a cause of a lot of griping - I dont use them actualy, but that's not the point - because there are always problems.<br />
<br />
Another point. Our leases say &quot;No students. No multiple lettings&quot;.  What a JOKE.  THe place is awash with students bunking up three to a bed.  Do the management do anything? No they dont.  But if you're two seconds late with paying your service charge you have a threatening letter and court orders.  All this is not against our building - it's against Peverel our managing agent. THey are just awful.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65556#msg-65556</guid>
      <pubDate>Fri, 23 Feb 2007 14:12:26 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65554#msg-65554</link>
      <author>forum@london-se1.co.uk (longlaner)</author>
      <description><![CDATA[Unmanned gyms are cheaper than manned ones, granted, but there are still some quite punitive costs, such as public liability insurance, as well as often surprisingly high heating and lighting charges and the costs of servicing/repair of equipment. It's one of the many things that stack up to make service charges exorbitant.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65554#msg-65554</guid>
      <pubDate>Fri, 23 Feb 2007 14:06:26 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65552#msg-65552</link>
      <author>forum@london-se1.co.uk (sarahmc)</author>
      <description><![CDATA[I don't understand why a gym should be a significant cost? Ours is a room with machines in it, and brand new ones at that, paid for by our insurance after a flood last year.<br />
It isn't manned by anyone.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65552#msg-65552</guid>
      <pubDate>Fri, 23 Feb 2007 13:57:45 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65551#msg-65551</link>
      <author>forum@london-se1.co.uk (longlaner)</author>
      <description><![CDATA[That really is bad. Just to be clear, in relation to something I posted yesterday, £5 a square foot isn't an accepted norm, but it might be considered the upper limit of what is acceptable. £4 a square foot is in fact considered quite a high service charge; the &quot;normal&quot; range is £2 to £5 per square foot, but in buildings with many communal amenities (e.g. lifts, gym, gardens, roof terraces) you will be looking at the upper end of this scale. If you have a gym on site, as seems to be implicit in one of the other posts, this can be a very significant cost.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65551#msg-65551</guid>
      <pubDate>Fri, 23 Feb 2007 13:53:50 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65548#msg-65548</link>
      <author>forum@london-se1.co.uk (jackie rokotnitz)</author>
      <description><![CDATA[One of the most aggravating things in our block is that we have TWO food outlets on the ground floor, and the smell of hot fat permeates the entire complex...it smells like a chippy.  I have complained to the council and to everyone else - why the filtering system or whatever is necessary isnt efficient I dont know, but it really is ghastly.  THen we have a thoroughly nasty convenience (not) shop, which strews enormous amounts of rubbish around. The owners have a huge Alsatian dog which is either in the shop or in the small area outside sh-tting, which REALLY makes the place look disgusting. Our managing agent seems to neither wish, nor be able to do anything about this...they take the rent and b-gger off.  THis is what I find so atrocious.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65548#msg-65548</guid>
      <pubDate>Fri, 23 Feb 2007 13:26:45 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65546#msg-65546</link>
      <author>forum@london-se1.co.uk (Mlis)</author>
      <description><![CDATA[ We are in the awkward position of being in a property with mixed use - commercial and residential. Our 'management company' has never managed residential properties before and are absolutely atrocious - they show very little respect for us as property owners and do not respond to issues, concerns etc in anything resembling a timely manner. Fortunately as a group of owners we are pretty united (although some are more active than others!) and have relatives etc with the right kind of experience to be able to advise us. We are waiting on them to come back to us about a date for a meeting when hopefully we can get some of our issues addressed.<br />
<br />
Our service charges certainly are very reasonable but we don't feel that we are getting a reasonable level of service for them! And this includes the 'unseen' things like basic maintenance...]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65546#msg-65546</guid>
      <pubDate>Fri, 23 Feb 2007 13:06:07 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65539#msg-65539</link>
      <author>forum@london-se1.co.uk (Reg Lynch)</author>
      <description><![CDATA[Sounds like a very sensible approach, Jackie.<br />
<br />
Has anyone tried getting procurement consultants in to review service charges? I mean the kind of people who go into companies and find ways of saving money and don't get paid unless they identify real savings?<br />
<br />
Some of the big increases in our building came from huge hikes in utilities and insurance (terrorism cover in particular). We shopped around and made big savings. But I'm mindful of Jackie's point that people have day jobs hence the enquiy about procurement consultants.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65539#msg-65539</guid>
      <pubDate>Fri, 23 Feb 2007 12:29:50 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65533#msg-65533</link>
      <author>forum@london-se1.co.uk (jackie rokotnitz)</author>
      <description><![CDATA[Jerry you are right and at this point we are getting in an accountant to REALLY go through the books for the last five/seven years.  It's a laborious job and only one for professionals (RA committee members have jobs and even if they were qualified wouldnt be able to do this kind of forensic investigation).  When I say &quot;I dont know what FOR&quot;, I look at our rather shabby building, in a not particularly grand location and compare to where my parents live, in untold splendour in a huge flat in Chelsea, with deep pile carpets in every common area, gorgeous chandeliers, video entry to every flat, uniformed porters, postal delivery to each door, etc., and they dont pay what I pay! And I have none of the above.  And they live in  a big block too, 300 plus flats.  But if you say £5 a squ. foot is the norm, then my charge is not so far out. But why we should be paying top whack is a mystery. It certainly ain't no top whack establishment! I wouldnt complain otherwise.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65533#msg-65533</guid>
      <pubDate>Fri, 23 Feb 2007 11:23:11 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65527#msg-65527</link>
      <author>forum@london-se1.co.uk (Reg Lynch)</author>
      <description><![CDATA[Unfortunately it is not the case that NHBC guarantees cover &quot;anything substantial&quot;. They cover very little and only load bearing parts of the building. Faulty air con, heating, faults in gyms, saunas, pools and health clubs etc are not covered. Many of these only come to light after a few years and builders get away with a lot of poor work because, once again, owners don't get organised and pursue them.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65527#msg-65527</guid>
      <pubDate>Fri, 23 Feb 2007 10:46:17 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65510#msg-65510</link>
      <author>forum@london-se1.co.uk (longlaner)</author>
      <description><![CDATA[An additional point is that housebuilders are unlikely to get away with genuinely &quot;shoddy&quot; work. There may be minor defects and teething problems, but anything substantial should be covered by an NHBC-type warranty, and the certificate of warranty will not be issued by the insurer unless they are satisfied that the quality of the work is satisfactory.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65510#msg-65510</guid>
      <pubDate>Thu, 22 Feb 2007 20:39:19 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65508#msg-65508</link>
      <author>forum@london-se1.co.uk (longlaner)</author>
      <description><![CDATA[The large costs tend to be staff and insurance, don't they? These are in the first case beneficial and in the second unavoidable.<br />
<br />
But other things that really boost service charges are, I know, completely unrewarding albeit essential things like lift servicing and repairs to communal parts one barely even knew existed. You don't see where the money is going, because it's going into things you don't see - I hope that isn't too tautologous.<br />
<br />
Managing agents seem to me often simply to be very out of touch with what's going on in buildings, as well as incapable of negotiating effectively with contractors who provide services on-site. They rely on owners' inertia. They are often hard to turf out, too, as they in some cases have unbreakable links to the freeholders of the properties they run.<br />
<br />
It's all pretty grim, and £8,000 beggars belief. From what I know, £5 per square foot is at current rates considered about top whack, except in a few very high-end developments around Park Lane.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65508#msg-65508</guid>
      <pubDate>Thu, 22 Feb 2007 19:53:45 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65504#msg-65504</link>
      <author>forum@london-se1.co.uk (Jerry)</author>
      <description><![CDATA[I'm sorry Jackie, but &quot;I simply don't know what for&quot; really means that you either think your agents are lying to you, or you have not exercised your rights to examine all the bills that make up the service charge in detail. You have many rights as a tenant, simply typing &quot;leaseholder help&quot; into Google throws up dozens of ways you can get info, but they do mean you have to go and do some digging yourself. You may be shocked to see how expensive living in large blocks with security, porters etc really is, especially if you have a large property.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65504#msg-65504</guid>
      <pubDate>Thu, 22 Feb 2007 18:22:11 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65502#msg-65502</link>
      <author>forum@london-se1.co.uk (jackie rokotnitz)</author>
      <description><![CDATA[Well our building gets more miserable every day and my service charges this year are knocking £8,000.  And I simply dont know what for.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65502#msg-65502</guid>
      <pubDate>Thu, 22 Feb 2007 18:04:58 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65491#msg-65491</link>
      <author>forum@london-se1.co.uk (janefs)</author>
      <description><![CDATA[[quote Reg Lynch]Things improved when we got a group of owners with qualifications in accounting, law, property management etc. They've really made a big difference in our building. [/quote]<br />
<br />
Can we clone them for our building, please?]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65491#msg-65491</guid>
      <pubDate>Thu, 22 Feb 2007 17:40:08 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65489#msg-65489</link>
      <author>forum@london-se1.co.uk (Jerry)</author>
      <description><![CDATA[[quote]when we got a group of owners with qualifications in accounting, law, property management etc. They've really made a big difference in our building][/quote]<br />
Ah, you are indeed lucky, this is unfortunately not the case in many buildings, most residents representative bodies give freely of their time but experienced &quot;managing agents&quot; can run rings around them.  The problem is that the sanction of &quot;we'll fire you&quot; is only to be used at the last resort because it leads to months of arranging a new agent and a reputation for firing agents.<br />
I implore those of you now complaining to your residents assoc, or freeholders complaining to their board, to take part in the running of your buildings, especially if you have any professional experience to offer. I find that many of the people who are on these boards and committees find themselves personally or jointly vilified by owners of flats who are too selfish and/or lazy to offer their time to serve.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65489#msg-65489</guid>
      <pubDate>Thu, 22 Feb 2007 17:13:03 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65485#msg-65485</link>
      <author>forum@london-se1.co.uk (Reg Lynch)</author>
      <description><![CDATA[I understand the managing agent problem. We've gone through about 8 or 9 including the dreaded Equity. But a part of the reason they get away with low standards is, as you say, because owners often can't seem to work together to supervise them or fire them. We went through this for a bit but then a few people got angry, got organised and then got together. They combed through the accounts, checked invoices and suppliers etc and over time we really got on top of things. Things improved when we got a group of owners with qualifications in accounting, law, property management etc. They've really made a big difference in our building. They meet the new managing agents on site every month and tell them what to do for the next month. The managing agents also send management accounts and a property report on the infrastructure each month. Any of us can review these and follow what is happening to our building and where the service charge is going. I suspect we only get this level of service because of our management committee and that the agents don't put this level of service into other buildings where they are just left to do things as they please.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65485#msg-65485</guid>
      <pubDate>Thu, 22 Feb 2007 16:50:14 +0000</pubDate>
    </item>
    <item>
      <title>Re: Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65483#msg-65483</link>
      <author>forum@london-se1.co.uk (Jerry)</author>
      <description><![CDATA[Your first error Reg is in using the word &quot;competent&quot; next to the words &quot;managing agents&quot;. I have had a lot of experience now with four different agents in one building, two were actually fraudulent (though only by taking them to expensive trials will that ever be proven, something they rely on not happening as flat owners are so lethargic), one was useless and the newest is trying to prove themselves competent, we'll see? Owning a share in the freehold is actually a negative in bringing these agents to book as the flat owners seldom agree on anything and they are in charge! Their official body (ARMA) is governed by owners of the actual agencies so don't expect any unbiased help there!<br />
However you are right in that the developers almost always underestimate the costs for maintaining a building, no surprise there though really.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65483#msg-65483</guid>
      <pubDate>Thu, 22 Feb 2007 16:19:52 +0000</pubDate>
    </item>
    <item>
      <title>Service charges</title>
      <link>http://www.london-se1.co.uk/forum/read/8/65480/65480#msg-65480</link>
      <author>forum@london-se1.co.uk (Reg Lynch)</author>
      <description><![CDATA[There have been some very interesting postings on SE1 recently about how service charges are calculated and what to do if they are too high etc. I would be very interested to hear more on this from people living in apartments in the area. <br />
<br />
Surely we cannot just blame the managing agents for large increases. Shouldn't the governing body and/or residents' association be to blame for not scrutinising charges and failing to hire competent managing agents and direct and manage them effectively? <br />
<br />
I wonder too if the developers of some of these new developments are not carrying out shoddy work and selling part-finished buildings. They sell with a low(ish) service charge until their interest in the building is gone and leave owners to carry out &quot;essential repairs and maitenance&quot; which are really required to complete work the developer should have done in the first place.]]></description>
      <category>Property</category>
      <guid isPermaLink="true">http://www.london-se1.co.uk/forum/read/8/65480/65480#msg-65480</guid>
      <pubDate>Thu, 22 Feb 2007 15:38:40 +0000</pubDate>
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