Entering the 'Canteen' at RFH, I enquired if (at 2:30pm) one may just have a Latte. The man on the door rudely replied:
'If you're just have a coffee - you can sit at the bar'
I don't sit at bars on my own so I sat at a table of which there were at least four clear ones. The man approached me again and I asked for a Latte. He refused to serve me saying he needed the tables, at 2:30pm with no queue and no people to take them when lunchtime was over; it was laughable & deplorable non-service.
Neither myself or my colleagues will ever, ever enter the snobbish, rude and degrading place again.
I like the food here, and like williamn I've found the staff to be courteous on recent visits.
Having said that, it can be slow, which might be irritating if you take its name to suggest a quick turn-around. On Sunday our main courses were delayed, and a side order needed further chasing. My impression is that the system for communicating between waiting staff and kitchen buckles under pressure. But our waiter was infinitely apologetic, and volunteered to take the service charge off the bill. We were so taken aback by this that we tipped him separately.
we've found the staff to have the attitude of not caring whether we ate there or not, no attempt to fit us in. I guess I would call that...cold? It doesn't make me feel like trying again, that's for certain.