Just thought I would add a few comments based on the letter I've received from Postwatch this morning, which attaches Royal Mail's response to my complaint about my missing DVDs.
The general thrust is, yes we know things aren't good, we are trying to improve them, but things do occasionally go missing in the post and there's just nothing we can do about it.
Which is all fine, so far as it goes - except that neither Royal Mail nor Postwatch have even attempted to address the main point of my complaint which is that of the 5 DVDs I ordered, 3 went missing (the big name films) and the other two that were delivered (the Japanese ones) had been opened and resealed. My complaint wasn't actually about the items going missing, but about the apparent interception of my mail.
Also, interestingly, Postwatch say they don't know anything about a criminal investigation taking place in relation to post in SE1. We have been told twice (by Simon Hughes and by Cllr Porter) that there is such an investigation.
Finally, I might be less upset about this anodyne response if Postwatch had sent me the free book of stamps they have sent everyone else who complains ! [Not that I would have used them] ;-)
I hear you Harriet. This is exactly what upset me when I received letters about various items that went missing - they missed the point that I was fearful about identity theft and had had money stolen from my bank account. I seem to remember getting what looked like a form letter, telling me how many million items Royal Mail deals with per day, and how it is inevitable that the odd things goes missing. I was nearly apoplectic with rage, as there is a clear difference between something going missing, and targeted theft.
"something going missing occasionally" when there have been at least 4 cases of identity theft, and that is just from people reading this forum.
watchdog still seems to be a good idea, negative media attention seems to get people/ companies moving in general.
i still haven't got a letter from postwatch.