Tom Pepper wrote:Tom Pepper wrote:Tom Pepper wrote:Got home Monday p.m. to find a card left at 13.00 to say that a package would be at Mandela Way sorting office, allow 24 hours before coming to collect it.
Went there at 15.00 today, (Tuesday), only to told that it hadn't been brought back yet.
"Why, has the guy been out all day, all night, and most of today since leaving the card yesterday?" I asked.
Fortunately, my attempt at humour didn't appear to annoy him, "Come back Thursday or Friday mate, it MIGHT be here by then," he offered.
Update on collection of my package from Mandela Way.
Went there today, (Friday), at around 12.10 only to be told, "It hasn't come back yet."
"Back from where?" I asked.
"It goes to Nine Elms depot and they are sometimes a bit slow returning it here, give it until the middle of next week !"
Fortunately the package contains, (I think), a couple of ink cartridges for my printer so I'm not desperate for it's arrival, but imagine if it were something that I really needed.
I have no desire to see hundreds of Royal Mail employees lose their jobs but it is not difficult to see why the public would be happy if the delivery of mail was handed over to a more efficient company.
Further update, (same package.)
Went to Mandela Way at 09.35 today, Tuesday 29.09.09 and presented the original card that was left by the mailman on 21.09.09.
Person returned to counter after 3 - 4 minutes and began to say something, I could make out about one word in three.
I apologised, (on reflection a wrong move, maybe he should have apologised), and said "I don't understand what it is that you are saying."
He went away and came back with the manager who said "Let me photocopy the card, put your phone number on it and I'll call you if it comes in."
Yes, he said IF.
I'm getting a bad feeling about this, I can visualise a protracted fight with Royal Mail for re-imbursement of the value of the goods that I'm quite sure now that I'll ever see.
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