thanks to you both for replying so quickly - the number supplied by Beetroot was obsolete though and saynoto0870, whilst i agree is an excellent site, doesn't list a specific number for Mandela Way.
The problem with the 0845 number is it routes your call to the sorting office 'local' from where you're calling - in my case I work in Euston so it is probably trying to route me to Euston sorting office.
I am trying to get a number from RM themselves now and will update but if anyone has a proper number, please still poste it as I've been on hold for about 5 minutes now...
you may have seen my post re my wing mirrors being stolen - well these are the replacement items which i was supposed to take to garage tomorrow. i went to sorting office - wasn't there but they did look.
to be fair the bloke at the sorting office did have a good look for my item but it just wasn't there - that said i was trying to call them from 2:30 today and it was constantly engaged. When I did get it ringing at 4:20 p.m., it just rang and rang and rang. When I arrived there at about 4:40, I heard the telephone ringing and ringing in the background and it was just ignored.